Ada • Iraq-wide
As a Technical Support Advisor, you will be an integral part of the Technical Support team to proactively localize, diagnose, and problem-solve technical issues for clients. You will work with an AI customer service platform to deliver exceptional technical support and maintain SLAs. The role involves resolving complex technical issues and supporting internal non-engineering teams.
Triage, troubleshoot, localize, and escalate complex client support issues to the Technical Support Engineering teams within agreed-upon SLAs. Deliver exceptional customer service experience and technical support to clients. Support non-engineering teams in using, debugging, and understanding the platform. Maintain and improve internal product documentation for the client support team. Derive structured feature requirements and bug reports from abstract stakeholder information.
Experience using Postman or CURL. Experience supporting web applications in Jira, Zendesk, and Salesforce. Working knowledge of Application Programming Interfaces (APIs). Excellent backlog management skills. Analytical and methodical approach to problem-solving and troubleshooting. Strong communication skills to explain complex concepts effectively.
Proven track record of resolving issues that are hard to replicate and dependent on external products or infrastructure.
Unlimited vacation, comprehensive health, dental, vision, travel, and life insurance, wellness account, employee & family assistance plan, flexible work schedule, remote-first environment, learning & development budget, work from home budget, access to cutting-edge AI tools.
Skills
Source & Verification
Source: Jobicy (RSS)
Discovered 15 Sept 2026 • Last checked 15 Sept 2026
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