300+ professional English words across every work category — with pronunciation, meaning, a workplace example, and Arabic + Kurdish translations.
338 words in the bank
grievance
GREE-vans · noun
A formal complaint about unfair treatment at work.
“She filed a grievance with HR about the incident.”
code of conduct
kohd uv KON-dukt · noun
The official rules for how employees should behave.
“All staff must follow the company's code of conduct.”
job security
job si-KYOOR-i-tee · noun
The likelihood of keeping your job over time.
“A permanent contract offers more job security.”
layoff
LAY-off · noun
Losing your job because a company reduces staff, not due to performance.
“The company announced layoffs due to budget cuts.”
severance
SEV-er-ans · noun
Money paid to an employee when their job ends.
“The severance package includes two months' pay.”
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customer service
KUS-tuh-mer SUR-vis · noun
Support provided to customers before, during, and after a purchase.
“Their customer service replies within an hour.”
complaint
kum-PLAYNT · noun
An expression of dissatisfaction about a product or service.
“The company handled the complaint quickly.”
refund
REE-fund · noun/verb
Money returned to a customer, usually for a returned product.
“You can request a refund within 30 days.”
warranty
WOR-un-tee · noun
A promise to repair or replace a product if it breaks within a set time.
“The laptop comes with a one-year warranty.”
satisfaction survey
sat-is-FAK-shun SUR-vay · noun
A questionnaire measuring how happy customers are.
“Please complete this short satisfaction survey.”
escalate (a complaint)
ES-kuh-layt · verb
To pass a problem to someone with more authority to solve it.
“I had to escalate the issue to a supervisor.”
helpdesk
HELP-desk · noun
A service that helps customers or staff solve problems.
“Contact the helpdesk for technical issues.”
loyalty program
LOY-ul-tee PROH-gram · noun
A rewards system for repeat customers.
“Join our loyalty program to earn points on every order.”
customer feedback
KUS-tuh-mer FEED-bak · noun
Opinions and comments from customers about a product or service.
“We use customer feedback to improve our app.”
resolution (of an issue)
rez-uh-LOO-shun · noun
The solving of a problem or complaint.
“We aim for resolution within 24 hours.”
live chat
lyv chat · noun
Real-time text-based customer support on a website.
“Use live chat for quick questions.”