300+ professional English words across every work category — with pronunciation, meaning, a workplace example, and Arabic + Kurdish translations.
338 words in the bank
grievance
GREE-vans · noun
A formal complaint about unfair treatment at work.
“She filed a grievance with HR about the incident.”
code of conduct
kohd uv KON-dukt · noun
The official rules for how employees should behave.
“All staff must follow the company's code of conduct.”
job security
job si-KYOOR-i-tee · noun
The likelihood of keeping your job over time.
“A permanent contract offers more job security.”
layoff
LAY-off · noun
Losing your job because a company reduces staff, not due to performance.
“The company announced layoffs due to budget cuts.”
severance
SEV-er-ans · noun
Money paid to an employee when their job ends.
“The severance package includes two months' pay.”
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10 words
quota
KWOH-tuh · noun
A sales target someone must reach.
“She hit her sales quota two weeks early.”
💬 I'm close to hitting my quota.
pipeline
PYPE-lyne · noun
The list of potential deals a salesperson is working on.
“Our sales pipeline looks strong for next quarter.”
💬 Let's review the sales pipeline.
lead
leed · noun
A potential customer who might buy.
“Marketing sent us ten new leads this week.”
💬 Follow up with that lead today.
prospect
PROS-pekt · noun
A person or company that could become a customer.
“He called three new prospects this morning.”
💬 She's meeting a new prospect tomorrow.
close a deal
klohz uh deel · phrase
To successfully finish a sale.
“We finally closed the deal after weeks of talks.”
💬 We're about to close the deal.
upsell
UP-sel · verb
To persuade a customer to buy something more expensive or extra.
“Try to upsell customers on the premium plan.”
💬 Can we upsell this customer?
commission
kuh-MISH-un · noun
Extra pay based on how much someone sells.
“Sales staff earn a 5% commission on every deal.”
💬 How much commission do you earn per sale?
cold call
kohld kawl · noun/verb
Calling a potential customer with no prior contact.
“Cold calling is still part of the job.”
💬 I made twenty cold calls today.
conversion rate
kun-VER-zhun rayt · noun
The percentage of leads that become paying customers.
“Our conversion rate improved after the new pitch.”
💬 What's our current conversion rate?
client retention
KLY-ent ri-TEN-shun · noun
Keeping existing customers instead of losing them.
“Client retention is cheaper than finding new customers.”
💬 We need to focus on client retention.